Terms of service
Effective date: September 9, 2026
Welcome to Trevara. These Terms of Service (the "Terms") are an agreement between you and Trevara LLC, a California limited liability company ("Trevara," "we," "us," or "our"), and govern your use of trevara.co (the "Site"), your purchase of our coffee, coffee makers, and other products (the "Products"), and your enrollment in any subscription we offer.
Please read these Terms carefully. They include an agreement to resolve disputes through binding individual arbitration and a waiver of class actions (Section 14), which affects your legal rights. You may opt out of arbitration within 30 days as described in Section 14.6.
By using the Site, creating an account, joining a waitlist, or placing an order, you agree to these Terms and to our Privacy Policy, which is incorporated by reference. If you do not agree, please do not use the Site or purchase our Products.
1. Who May Use the Site
You must be at least 18 years old and able to form a binding contract to purchase Products or enroll in a subscription. By using the Site you represent that you meet these requirements. We currently sell and ship only within the contiguous United States (see Section 6).
2. Changes to These Terms
We may update these Terms from time to time. The "Effective date" above tells you when the current version took effect. If we make a material change, we will post the updated Terms on the Site and, for active subscribers, notify you by email at least 30 days before the change applies to your subscription. Your continued use of the Site or your subscription after the effective date means you accept the updated Terms. If you don't agree, you may cancel your subscription at any time (Section 5.4).
3. Your Account
You may check out as a guest or create an account. If you enroll in a subscription, an account is created for you so you can manage it. You are responsible for keeping your login credentials confidential and for all activity under your account. Please give us accurate, current information — especially your shipping address and email — and keep it up to date. We may suspend or close accounts that violate these Terms.
4. Products, Pricing, and Orders
4.1 Product information. We work hard to describe our Products accurately, including origin, roast level, roast and packaging dates, batch numbers, and lab-test results. Photographs and renderings are illustrative; natural products vary, and screens display colors differently. We do not guarantee that Product descriptions or other Site content are error-free, and we may correct errors and update information at any time.
4.2 Pricing and taxes. Prices are in U.S. dollars and may change without notice, except that a price change will not affect an order we have already accepted, and subscription price changes are handled under Section 5.6. Prices exclude shipping and applicable sales tax, which are calculated and shown at checkout before you place your order.
4.3 Pricing errors. If a Product is listed at an incorrect price or with incorrect information because of a typographical or system error, we may cancel the affected order (or the affected item) and refund any amount you paid, even if the order has been confirmed. We will let you know if this happens.
4.4 Placing an order. Your order is an offer to buy. We accept it when we send a shipping confirmation, not when we send the order-received email. We may decline or cancel any order before shipment — for example, because of suspected fraud, resale activity, an address we can't ship to, or Product unavailability — and will refund any amount charged.
4.5 Availability, batches, and sold-out coffee. We roast in small batches and a batch can sell out. If a Product is unavailable when you order, we'll tell you and refund the item or, with your agreement, substitute a comparable Product. Sold-out Products may show a "Notify Me" option; joining that list does not reserve inventory or create an order.
4.6 Payment. We accept the payment methods shown at checkout, processed by Shopify Payments and other third-party processors. By providing a payment method you authorize us (and our processors) to charge it for your order, including taxes and shipping, and for any recurring subscription charges under Section 5. You represent that you are authorized to use the payment method. If a charge fails, we may retry it and may pause or cancel your order or subscription.
4.7 Changing or canceling an order. We move fast — most one-time orders are handed to the roaster and packed within one business day. If you need to change or cancel an order, email support@trevara.co as soon as possible with your order number and we will do our best, but we can't guarantee a change once the order is in fulfillment.
4.8 Resale. Products are for personal, non-commercial use. We may refuse or limit orders that appear to be for resale.
5. Subscribe & Save — Automatic Renewal Terms
This Section applies if you choose the "Subscribe & Save" option (a "Subscription"). By starting a Subscription you are agreeing to recurring charges as described here. Please read it carefully; it is also summarized at checkout, where you must affirmatively consent before your Subscription begins.
5.1 What you get. When you subscribe, we automatically send the coffee you selected on the delivery frequency you choose — every 2, 4, 6, or 8 weeks — at the subscription price, which is currently 20% off the one-time price of the same Product. Shipping is charged at the rates in Section 6 — free when your order is two or more cans. There is no separate subscription fee.
5.2 Recurring charges. Your payment method will be charged automatically on or about the processing date for each recurring order, at the then-current subscription price plus applicable taxes, and will continue to be charged on your chosen frequency until you cancel. The first charge is made when you place your initial order. The amount, frequency, and next order date are shown on the checkout page, in your order confirmation, and in your subscription portal at all times.
5.3 Reminders. We will email you before each recurring order is processed, with the Products, price, and date of the upcoming charge and a link to skip, change, or cancel. For as long as your Subscription remains active, we will also send you at least one reminder each year describing your Subscription, the amount and frequency of charges, and how to cancel.
5.4 How to skip, change, or cancel. You can skip a delivery, change your frequency, swap roast or grind, adjust quantity, update your address or payment method, pause, or cancel at any time — no phone call, no minimum commitment, no cancellation fee — in either of these ways:
- Online, in one place: log in to your subscription portal at trevara.co/a/account/login (also reachable from the account icon on the Site and the "Manage subscription" link in every subscription email) and use the Skip, Pause, or Cancel buttons; or
- By email: write to support@trevara.co from the email on your account. We process emailed requests within one business day and confirm by email.
Cancellation takes effect immediately. Changes made before the day before your next scheduled order date apply to that order; changes made after that cutoff apply to the following order, because the order will already be in production. You will not be charged for any order scheduled after you cancel. We do not refund a recurring order that has already been processed because a cancellation arrived after the cutoff.
5.5 Skipped or paused Subscriptions. Skipping or pausing does not cancel your Subscription; recurring orders and charges resume on the next scheduled date (or when you un-pause). If a Subscription stays paused for more than 12 months, we may cancel it and will notify you.
5.6 Price and Product changes. The subscription price is tied to the one-time price of the Product, so it changes if that price changes. We will notify you by email at least 30 days before any increase takes effect on your Subscription, with the new price and how to cancel; if you don't cancel before the next processing date after that period, the new price applies. If a Product in your Subscription is discontinued or a batch is sold out at processing time, we may delay the order until the next batch or, with notice, substitute the closest equivalent roast and grind; you can always cancel instead.
5.7 Discounts. The Subscribe & Save discount is a standing benefit of the Subscription and may not be combined with other discount codes unless we say otherwise. If a promotional discount applied to your first subscription order, subsequent orders are charged at the standard subscription price unless the promotion states otherwise.
5.8 Our commitment. Enrolling in and canceling a Subscription are equally simple by design, and we will not require you to cancel through a channel you didn't sign up through. If you ever have trouble canceling, email support@trevara.co and we will cancel for you.
6. Shipping and Delivery
6.1 Where we ship. We currently ship to addresses in the contiguous 48 U.S. states. We do not yet ship to Alaska, Hawaii, U.S. territories, P.O. boxes or APO/FPO addresses, or internationally. Orders to addresses we don't serve will be canceled and refunded.
6.2 Rates. Shipping options and prices are shown at checkout. Currently: Standard shipping is $5, and free on orders of $47.99 or more — that's any order of two or more cans, one-time or Subscription; Express shipping is $12. We may change rates and thresholds at any time; the rate shown at checkout applies to your order.
6.3 Timing. Orders are fulfilled from our roasting partner in Temecula, California, and typically leave within 1–2 business days. Transit times shown at checkout are carrier estimates, not guarantees. We are not responsible for carrier delays, weather, or other events outside our control.
6.4 Risk of loss and delivery. Title and risk of loss pass to you when we hand the package to the carrier. That said, if a package is confirmed lost in transit, or is marked delivered but hasn't arrived within 3 business days, contact us within 14 days of the expected delivery date and we will investigate with the carrier and, where appropriate, reship or refund. We are not responsible for packages delivered to an incorrect address that you provided, or for theft after confirmed delivery, but we'll do what we reasonably can to help.
6.5 Address errors and undeliverable packages. Please double-check your address. If a package is returned to us as undeliverable, we will contact you; a reshipment may incur an additional shipping charge, and a refund (less original shipping) may be issued if we can't reach you.
7. Returns and Refunds
7.1 All sales of coffee are final. Coffee is a perishable food product. For freshness and food-safety reasons, we do not accept returns of, or issue refunds for, coffee or other consumable Products, and we cannot resell opened or returned Products. Please review your roast, grind, quantity, and delivery frequency before placing an order.
7.2 Damaged, defective, or incorrect orders. If your order arrives damaged, is defective (for example, a compromised can seal), or contains the wrong Product, email support@trevara.co within 14 days of delivery with your order number and a photo. Once we confirm the issue, we will replace the affected Product or, if a replacement isn't available, refund it to your original payment method. You will not need to ship anything back. Lost packages are handled under Section 6.4.
7.3 Non-consumable Products. Return terms for coffee makers and other non-consumable Products will be stated on the relevant Product page and in our Refund Policy when those Products become available for purchase.
7.4 Refund timing. Approved refunds are issued to the original payment method within 5–10 business days, depending on your bank.
8. Waitlists and Preorders (The Coffee Maker)
Joining the waitlist for the Trevara coffee maker signs you up for updates only; it is not an order, does not reserve a unit, and does not charge you. Any ship dates, specifications, or estimated prices we share for Products that are not yet available are our current plans and estimates, are subject to change, and are not commitments. If and when we open preorders or accept deposits, separate Preorder Terms will apply and will be presented before you pay.
9. Lab Testing, Health Information, and No Medical Advice
9.1 What our lab results are. We send a sample from every roasted batch to an independent, accredited third-party laboratory and publish the results. Results describe the sample tested from that batch using the laboratory's stated methods and detection limits; "non-detect" means the substance was not detected above the method's reporting limit, not that the Product contains zero of it. Results for one batch do not describe other batches.
9.2 Not medical advice. Information on the Site about microplastics, packaging, brewing, or health — including in our blog, Product pages, and lab reports — is provided for general educational purposes and reflects our understanding of published research, which is evolving. It is not medical advice and is not a substitute for advice from a qualified healthcare professional. Nothing we sell is intended to diagnose, treat, cure, or prevent any disease, and our statements have not been evaluated by the U.S. Food and Drug Administration.
9.3 Our claims. "Plastic-free" and similar statements refer to the packaging and processing steps we control, as described on the Site. Please read Product pages and FAQs for exactly what each claim covers.
10. Promotions, Discount Codes, Referrals, and Gift Cards
Discount codes and promotions are subject to the terms stated with them, may be limited to one per customer or order, generally can't be combined, have no cash value, and may be modified or ended at any time. Codes must be applied at checkout; we can't apply them retroactively. We may cancel orders or revoke credits obtained through misuse of a promotion or referral program. Any gift cards we sell are governed by the terms provided with them and applicable law.
11. Email, Text Message (SMS/MMS), and RCS Communications
11.1 Transactional emails. By creating an account, subscribing, or joining a waitlist or notify-me list, you agree to receive transactional emails about your orders and Subscription — for example, order and shipping confirmations and the pre-charge reminders described in Section 5.3. These are required and can't be opted out of while you have an active Subscription.
11.2 Marketing emails. If you opt in to marketing emails, you can unsubscribe at any time by clicking "unsubscribe" in any email.
11.3 The Trevara text message program. Trevara offers a mobile messaging program (the "Trevara Text Program"). You join it by opting in — for example, by entering your mobile number in a sign-up form on the Site, checking the text-message box at checkout, or texting a keyword to our number. By opting in you agree to receive recurring automated promotional and personalized marketing text messages from Trevara at the number provided, including offers, new-batch and restock alerts, cart reminders, and Subscription updates, delivered by SMS, MMS, or RCS (rich communication services). Messages may be sent using an automatic telephone dialing system or other automated technology. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance. Consent to receive marketing text messages is not a condition of any purchase.
11.4 How to opt out. You can cancel the Trevara Text Program at any time by replying STOP (or QUIT, END, CANCEL, or UNSUBSCRIBE) to any message we send you. We will send a one-time confirmation that you have been unsubscribed, after which you will not receive further messages from the program unless you opt in again. You can also email support@trevara.co with the mobile number you would like removed. Opting out of texts does not affect transactional emails or your Subscription.
11.5 How to get help. Reply HELP to any message for program information and support contact details, or email support@trevara.co or visit trevara.co/pages/contact.
11.6 Carriers and delivery. Messages are sent through our messaging provider and are supported by major U.S. carriers. Carriers are not liable for delayed or undelivered messages. Delivery depends on your carrier's network and your device; RCS features are shown only on compatible devices and may otherwise be delivered as SMS or MMS.
11.7 Your mobile number. By opting in you represent that you are the owner or authorized user of the mobile number you provide and that you are at least 18 years old. If you change or deactivate your number, please reply STOP or email us first so we can update our records.
11.8 Privacy. How we collect and use your mobile number and messaging data is described in our Privacy Policy. Mobile opt-in data and consent will not be shared with or sold to third parties for their own marketing purposes.
12. Reviews and Other Content You Submit
If you submit a review, photo, comment, or other content ("User Content"), you grant Trevara a non-exclusive, worldwide, royalty-free, perpetual license to use, reproduce, display, and distribute it in connection with the Site and our marketing, and you waive any right to be identified as its author beyond the name you provide. You represent that you own or have rights to your User Content, that it is truthful and reflects your genuine experience, that you'll disclose any material connection to Trevara (for example, if you received a free Product), and that it doesn't infringe anyone's rights or violate law. We may remove User Content at our discretion. We do not suppress reviews based on their rating.
13. Intellectual Property and Acceptable Use
The Site and everything on it — text, photography, video, renderings, logos, product designs, and the Trevara name and marks — are owned by Trevara or our licensors and protected by copyright, trademark, and other laws. We grant you a limited, revocable, non-transferable license to use the Site for personal shopping. You may not copy, scrape, frame, reverse-engineer, or commercially exploit any part of the Site; interfere with its operation or security; use bots to place orders; misrepresent your identity; or use the Site for anything unlawful. Feedback you send us may be used without obligation to you.
14. Dispute Resolution — Binding Arbitration and Class Action Waiver
Please read this Section carefully. It affects your rights.
14.1 Let's talk first. Most concerns can be resolved quickly and informally. Before starting arbitration or any other proceeding, you agree to email support@trevara.co (and we agree to contact you at your account email) with a written description of the dispute and the relief you want, and to try in good faith to resolve it for at least 30 days. The statute of limitations is paused during this period.
14.2 Agreement to arbitrate. If we can't resolve a dispute informally, you and Trevara agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or any Product or Subscription will be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules (available at adr.org), rather than in court, except as provided in 14.4. The Federal Arbitration Act governs this Section. The arbitrator, not a court, decides all questions of arbitrability, except that a court decides disputes about the enforceability of the class action waiver in 14.5.
14.3 How arbitration works. Arbitration will be conducted by a single neutral arbitrator. Hearings, if any, will take place by video or in the county where you live, unless we both agree otherwise. For claims of $10,000 or less, you may choose to proceed on documents only. AAA's consumer fee schedule applies; if your claim is for $10,000 or less and is not frivolous, Trevara will pay all AAA filing, administrative, and arbitrator fees beyond the consumer filing fee. The arbitrator can award the same individual relief a court could, and judgment on the award may be entered in any court with jurisdiction.
14.4 Exceptions. Either of us may (a) bring an individual claim in small claims court if it qualifies, and (b) seek injunctive or other equitable relief in court to protect intellectual property rights. Nothing here prevents you from reporting a concern to a government agency.
14.5 Class action and jury waiver. You and Trevara each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of different people or preside over any form of representative proceeding. To the extent any claim proceeds in court rather than arbitration, you and Trevara each waive the right to a jury trial.
14.6 Your right to opt out. You may opt out of this arbitration agreement by sending a written notice to support@trevara.co (subject line "Arbitration Opt-Out") or by mail to Trevara LLC, PO Box 90069, San Diego, CA 92169, within 30 days of first accepting these Terms (or of your first purchase, whichever is earlier). Your notice must include your name, email, and a statement that you want to opt out. Opting out does not affect any other part of these Terms.
14.7 Coordinated filings. If 25 or more similar arbitration demands are filed against Trevara by the same or coordinated counsel within 90 days, the parties agree that AAA will administer them in batches of up to 50, each batch before a single arbitrator, with fees assessed per batch, and that the parties will cooperate to select a global mediator and to stay filings pending resolution of initial batches. If AAA declines to administer batches, the parties will select an administrator that will.
14.8 Severability and survival. If any part of this Section is found unenforceable, the rest remains in effect, except that if the class action waiver is found unenforceable as to a particular claim, that claim will proceed in court rather than arbitration. This Section survives termination of these Terms and your relationship with Trevara.
15. Disclaimers, Limitation of Liability, and Indemnity
15.1 Disclaimer. Except for the remedies in Section 7.2 and any warranty stated in writing with a specific Product, the Site and Products are provided "as is" and "as available," and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free. Some states do not allow limits on implied warranties, so some of these limits may not apply to you.
15.2 Limitation of liability. To the fullest extent permitted by law, Trevara and its members, managers, employees, contractors, and suppliers will not be liable for any indirect, incidental, consequential, special, or punitive damages, or for lost profits or data, arising out of or relating to the Site, the Products, or these Terms, however caused. Our total liability for any claim will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) $100. These limits don't apply to liability that can't be limited under applicable law, including for death or personal injury caused by a Product defect where such liability is non-waivable.
15.3 Indemnity. You agree to defend and indemnify Trevara from claims, losses, and expenses (including reasonable attorneys' fees) arising from your violation of these Terms, your User Content, or your misuse of the Site or Products.
16. Termination
You can stop using the Site or cancel your Subscription at any time. We may suspend or terminate your account or refuse service if you breach these Terms or if we reasonably believe your conduct is harmful to us or others; we will refund any prepaid amounts for Products not shipped. Sections that by their nature should survive — including 12, 13, 14, 15, and 17 — survive termination.
17. General Terms
17.1 Governing law. These Terms and any dispute are governed by the laws of the State of California and the Federal Arbitration Act, without regard to conflict-of-law rules. Subject to Section 14, any court proceeding will be brought exclusively in the state or federal courts located in San Diego County, California, and you consent to their jurisdiction.
17.2 Force majeure. We are not liable for delays or failures caused by events beyond our reasonable control, including crop or supply shortages, carrier or roaster disruptions, weather, strikes, government action, or internet or payment-system outages.
17.3 Electronic communications. You agree to receive communications from us electronically and that electronic notices, agreements, and records satisfy any legal requirement that they be in writing.
17.4 Third-party services. The Site relies on third-party services (including Shopify, Skio, Klaviyo, and Judge.me) and may link to third-party sites. Their terms and privacy practices are their own, and we're not responsible for them.
17.5 Assignment. You may not assign these Terms. We may assign them in connection with a merger, acquisition, or sale of assets.
17.6 Entire agreement; severability; waiver. These Terms, our Privacy Policy, and any Product-specific or promotional terms we present to you are the entire agreement between us regarding their subject. If any provision is unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
17.7 Export and use outside the U.S. The Site is operated from the United States and intended for U.S. customers. If you access it from elsewhere, you do so on your own initiative and are responsible for local laws.
17.8 Accessibility. We're committed to making the Site usable by everyone. If you have difficulty using any part of it, email support@trevara.co and we'll help.
17.9 Notice to California residents. Under California Civil Code §1789.3, California residents are entitled to the following notice: the Site is provided by Trevara LLC, PO Box 90069, San Diego, CA 92169, support@trevara.co. The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.
18. Contact Us
Questions about these Terms, an order, or your Subscription? Email support@trevara.co — real humans, and we answer most messages within one business day.
Trevara LLC · PO Box 90069, San Diego, CA 92169 · support@trevara.co · trevara.co